Jul 18, 2014
Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so, says Louise van Zyl, manager, Technical Centre at Jasco Enterprise. However, as contact centre managers look to add more communication channels,...
Jun 30, 2014
Network Alliance, an established national ICT service provider with a track record of almost two decades of proactive, value-add service to the market, has reinforced its client support services capability with the positioning of its Network Assurance support centre....
May 27, 2014
Autopage Cellular is to buy Nashua Mobile’s Cell C subscriber base of approximately 65 000 users, for about R91,5-million. The purchase consideration for the transaction will be subject to a formula-based adjustment depending on various factors, including ARPU...
May 20, 2014
Companies need to become customer-centric to meet new market expectations. This is one of the messages from an International Data Corporation (IDC) report, IDC MaturityScape: Social Business, designed to help companies assess competency and maturity in the use of...
May 19, 2014
Vodacom has reported revenue and customer increases, according to preliminary results for the year ended 31 March 2014. Shameel Aziz Joosub, Vodacom group CEO, comments: “Vodacom again performed well this year with good results from our International operations and...
