Nov 27, 2013
The African Insurance Organisation has long warned that lack of information and communication technology (ICT) infrastructure is holding the African insurance market back. The additional challenge of getting legacy systems to provide improved risk management and...
Feb 15, 2013
A fundamental lack of understanding about who the customer is means insurers are facing a “through the looking glass” moment. Traditional perspectives about the importance of operational excellence and a primarily product-focused approach, are being turned inside-out...
