Aug 24, 2015
The traditional way of seeing customer acquisition and customer retention as separate disciplines is an extremely dangerous way of running a modern business, because it traps you in a public lie. So says Sandra Galer, consulting director for Merchants, South Africa’s...
Jul 13, 2015
For business, getting customers through the door is crucial to success. Perhaps even more important is keeping them coming back. This is where delivering excellent customer services comes in. Fantastic customer service makes your customers believe that you are...
Jun 8, 2015
Recruiting the right people is difficult in a market where many important commercial, technical and management skills are in short supply. Keeping employees once you’ve recruited them can be even harder, says Anton van Heerden, MD, Sage HR & Payroll. Every time...
Apr 9, 2015
Being able to secure a return on investment is a challenge for most businesses when it comes to training and skills development. Human resource and human capital mnanagement experts explain the conundrum that the majority of decision makers have to deal with: whilst...
Mar 10, 2015
Arguably the foremost tool for hanging on to a company’s talent is putting in place proactive systems that allow leadership to close the gap between what they think is going on versus what is actually happening in the minds of their employees, an expert says. Debbie...
