Sep 18, 2013
South Africa’s worst customer service is to be found from government agencies and utility providers, according to new research released by contact centre experts Interactive Intelligence. The research was carried out by Actionable Research between February and March...
Aug 22, 2013
NetIQ South Africa has introduced Cloud Manager 2.2, a solution that provides users with unique, flexible services that enable them to deliver business value in crowded markets. Infrastructure as a service (IaaS) is an increasingly commoditised service dominated by...
May 15, 2013
Business intelligence (BI) is not just about software – it is a long term strategy best carried out in partnership with experts. Sean Paine, chief operating officer at EnterpriseWorx, explains how to choose the right BI partner. It is a sad fact that every hot new...
May 7, 2013
Theft of a major copper cable in the City Deep exchange area has resulted in the disruption of Telkom services. During the early hours of 4 May 2013, cable thieves cut and stole three metres of 2 400 pair main cable in a manhole on the corner of Heidelberg road and...
Mar 27, 2013
Customers experience continued frustrations with companies’ customer service, so much so that more than four in 10 (46%) say they do not experience issue resolution when contacting customer care. This is one of the findings of a new survey by Aspect Software,...
