Feb 12, 2014
A high alert DDoS threat advisory has been issued for the DNS Flooder v1.1 toolkit that makes it faster and easier for malicious actors to launch crippling reflection attacks and will likely be widely adopted in the DDoS as a service market, potentially increasing the...
Jan 30, 2014
Without satellite, cloud service is just a theory. That is the view of Dr Dawie de Wet, CEO of Q-KON, who says that cloud services are entirely dependent on reliable networks and none of the current available options – including ADSL, 3G or satellite on its own...
Jan 15, 2014
A new operational strategy mining big data to predict when online shoppers want their weekly food shop delivered would not only improve service for customers, but also boost retailers’ profits by 4%. Retailers who offer home deliveries are often working on very tight...
Jan 8, 2014
Almost nine in 10 customer-facing employees (89%) want to please customers – yet they cannot. This is according to research commissioned by Ricoh and conducted by Forrester Consulting, which reveals a gap between customer expectations and what employees are able...
Oct 16, 2013
Telkom has marked significant improvement in service levels of key business units this year, as measured by the annual independent Orange Index survey of consumer experience. Manelisa Mavuso, managing director of consumer services and retail at Telkom, says the...
