Jan 10, 2014
Nedbank is using IBM’s predictive analysis solutions to improve the customer experience and provide more responsive realtime services. As a result of this technology implementation, the bank has reduced social media monitoring costs by over R1-million rand a year...
Dec 10, 2013
The advent of social media, marked by the proliferation of smart devices and increasing numbers of users on social networks, represents not only a clear opportunity for businesses to better engage the market – but also a new era in HR management. This is the view of...
Nov 29, 2013
With the growing prevalence of technologies and virtual forums like instant messaging, texting and social media, on-screen communication is almost replacing face-to-face dialogue. This is according to Helene Vermaak, principal consultant at The Human Edge, who says...
Oct 31, 2013
South Africa’s students are addicted to social media – but are almost unanimous in the opinion that it enhances both their academic and social lives. In fact, they believe it may even help them during exam time. This was the key finding of the SA High-tech Student...
Oct 31, 2013
The Nexus of Forces is transforming the approach towards information security as new requirements are brought about by social, mobile, cloud and information, according to Gartner. Gartner predicts that traditional security models will be strained to the point that, by...
