Aug 17, 2015
With customer experience taking centre stage within the contact centre space, it is becoming increasingly important to have the right technology and software to support first class service. “With a heavy focus being placed on customer satisfaction and engagement, the...
Apr 23, 2015
Kathy Gibson reports from Reimagine 2015 – Dynamics Marketing is a massive solution that can help companies re-imagine their marketing operations. Chris Barry, CRM director at Mint Management Technologies, explains that marketing departments need to understand the...
Mar 9, 2015
Although DevOps emphasises people (and culture) over tools and processes, implementation utilises technology. As a result, Gartner expects strong growth opportunities for DevOps toolsets, with the total for DevOps tools reaching $2,3-billion in 2015, up 21,1% from...
Feb 5, 2015
Today’s recruiter has a range of powerful tools at his or her disposal to help make the recruitment process more efficient and cost-effective. From online jobs portals to social media, these tools make it easier to reach high-quality applicants, manage the flow of...
Jul 3, 2014
iPads are being increasingly used outside conference and meeting rooms to give valuable on-the-go information to delegates and visitors- such as when events start, who the speakers are and when the rooms will become free. This is according to Nicolette Kruger, country...
