Streamlining queue management boosts value

Jan 9, 2015

Queue management is a critical component of customer service delivery, particularly as customer expectations increase along with the pace of life. In addition to that, organisations need to be able to monitor and track speed of delivery to ensure continuous...

Unlocking the value of the networked economy

Dec 8, 2014

Big data? That’s so last decade. What we live in today is an era of massive data – and it’s growing by the second, as we connect everything from our businesses to our coffee pots to create a giant networked economy, says Derek Kudsee, COO at SAP Africa. The real...

Telkom, Cell C tops in value for users

Nov 26, 2014

A new study shows Telkom expanding its lead over the other mobile operators in terms of providing the most consumer value for contract plans in South Africa. They are followed by Cell C.

The value of multichannel contact centres

Oct 14, 2014

How contact centre leaders can show clear business cases for migrating from a simple call centre – to a dynamic, multichannel contact centre, Paul Fick, CTO at the Jasco Group. The world of multichannel contact centres that incorporate social media, instant messaging...

Cell C boosts value of MegaBonus

Oct 3, 2014

Cell C MegaBonus customers will receive more from their MegaBonus prepaid offer. From 5 October, Cell C will boost the value on its MegaBonus prepaid promotional offer from three to four times the value for any recharge above R5. For example, a customer that recharges...