May 19, 2015
Today’s consumers are more demanding than ever; exposed to an array of options and providers for all facets of their daily lives, and with switching providers becoming easier, keeping your customers happy is a major priority for any business. Within this fast-paced...
Feb 27, 2015
The ability to effectively manage labour and all the relevant data that goes into documenting employee activity is down to what solution a business has in place. Technology suppliers to the human capital management (HCM), workforce and HR markets believe that the...
Jun 23, 2014
South Africa now has access to integrated workforce management and security solutions thanks to a demonstration of combined Cisco and Kronos solutions. Exhibiting at the recent Information Security Conference (IFSEC) in Johannesburg, Bytes Workforce Management drew...
Apr 9, 2014
Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s technology will enable SAV Credit to effectively manage its agents for improved efficiency and...
Mar 19, 2014
Oracle has announced the availability of Oracle Utilities Mobile Workforce Management 2.2 with new enhancements to help electric, gas and water utilities achieve greater operational efficiency by streamlining field crew management and supporting mobile worker safety....
