Feb 5, 2014
Ventana Research, a leading benchmark research and advisory services firm, has named Kronos the top “hot” vendor in workforce management in its Value Index for Workforce Management. In addition, the latest version of the Kronos Workforce Central suite of workforce...
Jun 26, 2013
JDA Software Group has announced significant enhancements to its workforce management (WFM) and all-channel commerce solutions. Capabilities now available in JDA Workforce Management and JDA Commerce Suite allow retailers to simplify and automate retail execution, as...
Apr 23, 2013
Multi-skilling has been a hot topic within the contact centre space for some time, as these environments are becoming increasingly complex by handling multi-lingual calls and supporting diverse clients, products, or services. Efficient workforce management dictates...
