subscribe: Daily Newsletter

 

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Forrester, Verint partner on customer...

Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic...

posted on: Nov 14, 2016 | author: Allan Davison

Admiral Group aims for improved CX

Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new...

posted on: Aug 25, 2016 | author: Allan Davison

Bytes People Solutions collaborates w...

Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate...

posted on: Jul 20, 2016 | author: Allan Davison

Verint rolls out cloud for its whole ...

Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in...

posted on: Jun 17, 2016 | author: Allan Davison

Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

inQuba expands with National Intersta...

inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of...

posted on: May 19, 2016 | author: Allan Davison

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Artificial intelligence for call cent...

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on...

posted on: May 17, 2016 | author: Allan Davison

Create a more engaging service enviro...

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before...

posted on: Apr 22, 2016 | author: Allan Davison

New mobile research tool debuts

Mobile marketing firm InTarget has unveiled a research application that survey participants access on their cellphones...

posted on: Mar 29, 2016 | author: Allan Davison

They’re here … are you re...

Millennial customers are more fastidious when it comes to customer service than previous generations — and at...

posted on: Oct 16, 2017 | author: Allan Davison

Integrated multimedia disruption for ...

The enterprise communications market is in need of an integrated multimedia solution that will provide business with...

posted on: Aug 29, 2017 | author: Allan Davison

Analytics is critical, but data is be...

The digitisation of business has spread the ‘customer experience’ (CX) right across organisations....

posted on: Jul 28, 2017 | author: Allan Davison

Only a few months left to meet 2017 t...

Ask any executive or marketing professional what salespeople need to sell in tough economic times, and they will say...

posted on: Jul 25, 2017 | author: Allan Davison

Why CEM will make its mark on busines...

User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than...

posted on: Jul 21, 2017 | author: Allan Davison

Mapping your customer journey transfo...

Danny Drew, Avaya’s MD for South Africa, outlines the five things you shouldn’t miss when planning your...

posted on: Jun 29, 2017 | author: Allan Davison

Your business’s worst enemy is ...

Everywhere, businesses are wrestling with how to offer an omnichannel experience to their customers. But in pursuing...

posted on: Jun 27, 2017 | author: Allan Davison

Digital ID and what the customer want...

Remi de-Fouchier, vice-president: marketing communications at Gemalto, believes we are reaching the tipping point in...

posted on: Jun 22, 2017 | author: Allan Davison

Omni-channel the link to enhanced CX

The business ideal of omni-channel communication is rolled out with varying degrees of success. Although omni, the...

posted on: May 7, 2017 | author: Kathy Gibson

VR commercialisation to jump-start ha...

James Hayward, senior technology analyst at IDTechEx, examines whether commercialisation of VR could provide the...

posted on: May 5, 2017 | author: Allan Davison

The impact of AI on customer experien...

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of...

posted on: Apr 26, 2017 | author: Allan Davison

Will bots ever take over customer ser...

Driverless cars, 3D printers and smart homes have arrived, and nobody is surprised any longer about pronouncements...

posted on: Apr 26, 2017 | author: Allan Davison

« Previous Entries Next Entries »