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Deloitte a leader in CRM, customer ex...

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in...

posted on: Jan 31, 2017 | author: Allan Davison

Syrex develops customised solution fo...

Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution...

posted on: Jan 24, 2017 | author: Allan Davison

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Forrester, Verint partner on customer...

Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic...

posted on: Nov 14, 2016 | author: Allan Davison

Admiral Group aims for improved CX

Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new...

posted on: Aug 25, 2016 | author: Allan Davison

Bytes People Solutions collaborates w...

Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate...

posted on: Jul 20, 2016 | author: Allan Davison

Verint rolls out cloud for its whole ...

Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in...

posted on: Jun 17, 2016 | author: Allan Davison

Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

inQuba expands with National Intersta...

inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of...

posted on: May 19, 2016 | author: Allan Davison

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Artificial intelligence for call cent...

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on...

posted on: May 17, 2016 | author: Allan Davison

Customer service on a shoestring

The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new...

posted on: Dec 15, 2017 | author: Allan Davison

Smoke CI pioneers realtime customer i...

Smoke Customer Intelligence, the leading provider of customer experience management software, has partnered with AIGS...

posted on: Nov 21, 2017 | author: Allan Davison

A 360-degree customer view is key

Having a comprehensive view of customers in a digital environment is essential to being differentiated from...

posted on: Nov 15, 2017 | author: Allan Davison

Aligning KPIs and customer experience...

Customer experience (CX) is fast becoming the primary point of brand differentiation, replacing the established norms...

posted on: Nov 3, 2017 | author: Allan Davison

Poor site, app performance lose users

Internet users are growing more demanding and less forgiving, according to the results of a new consumer survey,...

posted on: Nov 3, 2017 | author: Allan Davison

Strategic AI: chat abot it

AI and the solutions it enhances has become the gold rush of the Western world — a digital hunt for the customer...

posted on: Oct 23, 2017 | author: Allan Davison

They’re here … are you re...

Millennial customers are more fastidious when it comes to customer service than previous generations — and at...

posted on: Oct 16, 2017 | author: Allan Davison

Integrated multimedia disruption for ...

The enterprise communications market is in need of an integrated multimedia solution that will provide business with...

posted on: Aug 29, 2017 | author: Allan Davison

Analytics is critical, but data is be...

The digitisation of business has spread the ‘customer experience’ (CX) right across organisations....

posted on: Jul 28, 2017 | author: Allan Davison

Only a few months left to meet 2017 t...

Ask any executive or marketing professional what salespeople need to sell in tough economic times, and they will say...

posted on: Jul 25, 2017 | author: Allan Davison

Why CEM will make its mark on busines...

User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than...

posted on: Jul 21, 2017 | author: Allan Davison

Mapping your customer journey transfo...

Danny Drew, Avaya’s MD for South Africa, outlines the five things you shouldn’t miss when planning your...

posted on: Jun 29, 2017 | author: Allan Davison

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