subscribe: Daily Newsletter

 

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Artificial intelligence for call cent...

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on...

posted on: May 17, 2016 | author: Allan Davison

Create a more engaging service enviro...

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before...

posted on: Apr 22, 2016 | author: Allan Davison

New mobile research tool debuts

Mobile marketing firm InTarget has unveiled a research application that survey participants access on their cellphones...

posted on: Mar 29, 2016 | author: Allan Davison

Nutanix stays on top of customer loya...

Nutanix has received the Omega NorthFace Scoreboard Award for the third consecutive year, demonstrating its on-going...

posted on: Feb 26, 2016 | author: Allan Davison

Strong community can enhance customer...

Competition for customer loyalty is fierce today and organizations are looking for every advantage. One of them can be...

posted on: Feb 18, 2016 | author: Allan Davison

Deloitte Digital named as CRM leader

Gartner has named Deloitte Digital a leader in CRM and Customer Experience Implementation Services for the fourth...

posted on: Feb 5, 2016 | author: Allan Davison

SWARM taking mobile loyalty card mark...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty card and customer marketing applications, has...

posted on: Nov 11, 2015 | author: Allan Davison

Professional lead generation boosts s...

In order to make sales, a business has to have qualified leads, and the best way to do this is thorough lead...

posted on: Oct 16, 2015 | author: Allan Davison

Wakaberry launches WakaApp with SWARM

Wakaberry, the pioneering self-service, soft-serve frozen yoghurt bar franchise, has added a new dimension to its...

posted on: Oct 16, 2015 | author: Allan Davison

Strike lead generation gold with data...

It is not news that the world these days is drowning in data. It permeates our lives in expected, and even some...

posted on: Sep 30, 2015 | author: Kathy Gibson

Microsoft debuts customer engagement ...

Microsoft on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM...

posted on: Sep 11, 2015 | author: Allan Davison

Are you asking the right questions of...

Today’s way of working distances us from observing how our customers interact with our brand. You could be...

posted on: Mar 28, 2017 | author: Allan Davison

The next generation of consumer class...

Mastering a dynamic brand and customer connection is critical in the digitalised environment where customer experience...

posted on: Mar 23, 2017 | author: Allan Davison

Keeping up with the customer of the f...

Understanding what influences customers will help CEOs navigate organisational strategies and transformation according...

posted on: Mar 23, 2017 | author: Allan Davison

The rewarding key to building trust o...

Trust, all through the e-commerce ecosystem, was the number one topic taking up headspace for those in the industry...

posted on: Mar 13, 2017 | author: Allan Davison

Digital transformation: the customer ...

Digital is changing customer engagement as boardrooms predict a shift from ‘business as usual’, explains...

posted on: Mar 2, 2017 | author: Allan Davison

Inovo brings CX capabilities to SMEs

SMEs present great opportunities for invigorating the economy; Stats SA has shown that when the contribution to the...

posted on: Mar 2, 2017 | author: Allan Davison

Authenticity, individualism vital for...

Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep...

posted on: Feb 15, 2017 | author: Allan Davison

Improve customer retention through en...

Despite the fact that there is so much information out there explaining the benefits of improving customer engagement,...

posted on: Feb 10, 2017 | author: Allan Davison

The rise of the customer

In a market where customer experience trumps product as a competitive advantage, businesses are constantly faced with...

posted on: Feb 8, 2017 | author: Allan Davison

2017: the year of CX

Change can be intimidating – for some company executives, the fear of potential problems being created by change...

posted on: Feb 3, 2017 | author: Allan Davison

New forms of interaction drive CRM

The “consumerisation” of markets, the strong, steady growth of e-commerce and the shift to all-things...

posted on: Feb 2, 2017 | author: Allan Davison

Robots and the changing face of custo...

Chantel Troskie, customer experience account manager at Oracle South Africa, discusses the direction robots are taking...

posted on: Feb 1, 2017 | author: Allan Davison

« Previous Entries Next Entries »