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Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

inQuba expands with National Intersta...

inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of...

posted on: May 19, 2016 | author: Allan Davison

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Artificial intelligence for call cent...

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on...

posted on: May 17, 2016 | author: Allan Davison

Create a more engaging service enviro...

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before...

posted on: Apr 22, 2016 | author: Allan Davison

New mobile research tool debuts

Mobile marketing firm InTarget has unveiled a research application that survey participants access on their cellphones...

posted on: Mar 29, 2016 | author: Allan Davison

Nutanix stays on top of customer loya...

Nutanix has received the Omega NorthFace Scoreboard Award for the third consecutive year, demonstrating its on-going...

posted on: Feb 26, 2016 | author: Allan Davison

Strong community can enhance customer...

Competition for customer loyalty is fierce today and organizations are looking for every advantage. One of them can be...

posted on: Feb 18, 2016 | author: Allan Davison

Deloitte Digital named as CRM leader

Gartner has named Deloitte Digital a leader in CRM and Customer Experience Implementation Services for the fourth...

posted on: Feb 5, 2016 | author: Allan Davison

SWARM taking mobile loyalty card mark...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty card and customer marketing applications, has...

posted on: Nov 11, 2015 | author: Allan Davison

Professional lead generation boosts s...

In order to make sales, a business has to have qualified leads, and the best way to do this is thorough lead...

posted on: Oct 16, 2015 | author: Allan Davison

Digital ID and what the customer want...

Remi de-Fouchier, vice-president: marketing communications at Gemalto, believes we are reaching the tipping point in...

posted on: Jun 22, 2017 | author: Allan Davison

Omni-channel the link to enhanced CX

The business ideal of omni-channel communication is rolled out with varying degrees of success. Although omni, the...

posted on: May 7, 2017 | author: Kathy Gibson

VR commercialisation to jump-start ha...

James Hayward, senior technology analyst at IDTechEx, examines whether commercialisation of VR could provide the...

posted on: May 5, 2017 | author: Allan Davison

The impact of AI on customer experien...

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of...

posted on: Apr 26, 2017 | author: Allan Davison

Will bots ever take over customer ser...

Driverless cars, 3D printers and smart homes have arrived, and nobody is surprised any longer about pronouncements...

posted on: Apr 26, 2017 | author: Allan Davison

Loyalty programmes can aid customer c...

Loyalty programmes have become a commodity to the extent that some form of a rewards programme has almost become a...

posted on: Apr 19, 2017 | author: Allan Davison

Are you asking the right questions of...

Today’s way of working distances us from observing how our customers interact with our brand. You could be...

posted on: Mar 28, 2017 | author: Allan Davison

The next generation of consumer class...

Mastering a dynamic brand and customer connection is critical in the digitalised environment where customer experience...

posted on: Mar 23, 2017 | author: Allan Davison

Keeping up with the customer of the f...

Understanding what influences customers will help CEOs navigate organisational strategies and transformation according...

posted on: Mar 23, 2017 | author: Allan Davison

The rewarding key to building trust o...

Trust, all through the e-commerce ecosystem, was the number one topic taking up headspace for those in the industry...

posted on: Mar 13, 2017 | author: Allan Davison

Digital transformation: the customer ...

Digital is changing customer engagement as boardrooms predict a shift from ‘business as usual’, explains...

posted on: Mar 2, 2017 | author: Allan Davison

Inovo brings CX capabilities to SMEs

SMEs present great opportunities for invigorating the economy; Stats SA has shown that when the contribution to the...

posted on: Mar 2, 2017 | author: Allan Davison

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