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From insight to action: the next leap for African retail

African retail is changing quickly, but not always in the ways conventional digital transformation models anticipated. By Blessed Hwaire, value advisor: retail, consumer products and life sciences at SAP Africa, and Shobhit Jain, executive advisor: retail at SAP EMEA...

Peak retail season prep starts now

The online retailers who win Q4 are the ones who do the hard work in September. By the time November comes around, it is too late, writes Melinda Ellis van Zyl, enterprise sales lead of Shiprazor. Most South African digital retailers lock their systems down weeks...

Removing friction from the customer experience can also remove security

Cyber criminals often approach financial fraud by targeting the exact grey area where business and customer incentives can struggle to align: the point of transaction. It’s here that customers want instant and seamless, but businesses need to secure and verify. By...

Pilot adds AI intelligence with Navigator

Point-of-sale platform and control centre Pilot has launched Navigator, its new AI intelligence layer built to turn the wealth of data already in a Pilot POS system into instant answers and live insights. Operators can ask Navigator questions in everyday language and...

How the risk landscape is evolving

When a single port disruption can delay food deliveries across provinces, or a cyber incident can ripple from head office systems to independent retailers overnight, governance stops being a boardroom discussion and becomes an operational reality. By Phumlani Dyini,...

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Amazon brings image-based shopping to SA

Amazon has launched Amazon Lens in South Africa, bringing its visual shopping tool to more customers seeking a faster, easier way to shop online. Amazon Lens lets customers shop using images, screenshots, scanning a barcode, or the live camera in the app. Tens of...

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Samsung makes enterprise debut

Samsung Electronics’ Spatial Signage has been recognised by the Consumer Technology Association (CTA)® as part of the CES Innovation Awards 2026 program. The award marks Samsung’s first-ever recognition in the Enterprise Technology category, coinciding with the...

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The digital shift reshaping SA retail

South Africa’s retail landscape is undergoing a structural reset. By the end of 2025, online sales are expected to surpass R130-billion, almost 10% of the national retail market. Against flat offline growth, this signals more than a temporary spike. It’s a long-term...

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