How to drive long-term customer retention

The stats speak for themselves. Firstly, there has been a 169% increase in online purchases from new or low-frequency online shoppers. Secondly, more than 80% of consumers who increased their omnichannel digital usage during the pandemic expect to continue with these....

The digital age is about delivering personalised advice

For many South African independent financial advisers (IFAs), Covid-19 disruptions saw them having to interact digitally with their clients for the first time. Now, virtual interactions with customers have become a standard expectation from many policyholders –...

Augmented reality can impede the optimisation of production

Production workers instructed with augmented reality (AR) glasses can work much faster than colleagues instructed with analog methods. However, an international study shows that they are less capable of internalizing their tasks and of making suggestions to improve...

Online learning can never replace classroom training

Covid changed the world and the training landscape with it. Distance learnerships and online learning proliferated through necessity but now that life and learning are returning to some semblance of normality, does this form of training still have a place in skills...