Digital tech improves claim management, CX

Getting an insurance claim processed can be an extremely frustrating and time-consuming process for both the broker and the client unless the insurer is clear on its communication with the clients and treats each client as a priority. By Debbie George, head of broker...

Peach Payments offers daily settlements for all merchants

Online payment platform Peach Payments now offers all its South African merchants free daily automated settlements. This means payments processed via Peach Payments will automatically be transferred to online businesses’ bank accounts the next business day at no...

Revolutionise retail efficiency with cloud

Technology has become not just a tool, but a catalyst for transformation to bring greater efficiencies as well as improve the customer experience. Central to this is the cloud that brings with it the combination of advanced technologies, edge solutions, and the...

The role of banks in creating lasting value for customers

In the ever-changing economic landscape of South Africa, where interest rates have been steadily increasing and inflation levels remain uncertain, the collective sigh of relief when interest rates were not hiked at the end of July was almost audible. Unfortunately,...

Digital distribution will disrupt SME insurance

Insurance for small and medium enterprises (SMEs) has a reputation for being complicated, opaque, paper-intensive and expensive. Many SMEs believe that they get poor service and value for money from insurers; they’re also frustrated by one-size-fits-all products...