SA banks need a complete app overhaul

It’s not just technology that is changing at breakneck speed, how different groups of customers engage with new technology is also shifting. While banks have spent fortunes on protecting their customers against fraud, this has slowed down spending in other areas. And...

The future of payment integration

As we enter 2025, Freddie Prinsloo, chief innovation officer at Amplifin, offers insights on what trends to look out for in the payments sector. In recent years, payment solutions have evolved radically locally and internationally. With new technologies and systems...

Transforming sales and service in banking: escape the app trap

In today’s rapidly changing digital environment, mobile apps have become essential for managing both personal lifestyles and financial activities. By Eshmael Mpabanga, client account lead within the financial services practice at Accenture, Africa However, despite...

The future of payments is on your smartphone

Digital payments are surging in South Africa as more people tap or scan to pay from their smartphones rather than using cash or cards. A report from Discovery and Visa finds that digital wallet usage grew 9% in 2023 with 60% of South Africans preferring digital...

Strategies that will determine a fintech’s success in 2025 and beyond

There’s no shortage of opportunity in the African digital financial services sector. However, this doesn’t mean that fintechs can just show up and grow. Juan Seco, chief growth officer at Mukuru There are established fintech brands operating alongside new players in...
A guide to GenAI in banking

A guide to GenAI in banking

The global banking landscape is experiencing seismic shifts, driven by the rapid advancement of technology and evolving consumer expectations. By Eshmael Mpabanga, client account lead in the financial services practice at Accenture, Africa South Africa, with its...