AI can boost public service efficiency and effectiveness

South Africa’s 2023 Governance, Public Safety, and Justice Survey reveals a troubling decline in public trust towards essential services such as transport and clinics, a stark contrast to the more favourable perceptions reported in 2019. By Junaid Kleinschmidt,...

How GIS is transforming municipal property management

Geographic information systems (GIS) technology is revolutionising municipal property management globally. By delivering accurate, up-to-date information, GIS empowers local governments to make informed decisions. By Vuyo Mazabane, client consultant at AfriGIS Mapping...
Public sector digitalisation could drive government excellence

Public sector digitalisation could drive government excellence

A lot has been spoken about businesses benefiting from cloud technology. By Andrew Bourne, regional manager: Africa at Zoho The same technology can also bring about a digital revolution in the public sector. While digitalisation efforts in various spaces, such as...

Municipal officials can prevent further admin deterioration

It is a tragic reality that many South African municipalities are in disarray. Of the country’s 257 local and district administrative areas, 66 are considered dysfunctional. That means more than a quarter of all municipalities are in a state of turmoil. A...

Technology is empowering smart citizens

There’s no question that a smart city extends beyond infrastructure and urban planning, writes Mpho Matsitse, executive: business and digital advisory at BCX. For a smart city to work, it requires smart citizens and technology plays a pivotal role in enabling...