Great CX in government could boost faith in the country

Government departments are not generally known for their sterling service and good communication. Most struggle with substandard experiences, where their poor customer experience (CX) hampers mission success. A Forrester report discusses why the need to improve...

True digital identity takes long-term collaboration, integration

The future of identity lies far beyond mere digitizing the physical identity – true digital identity encompasses a vast and interoperable ecosystem in which identity is owned by the individual and managed within a secure and trusted environment. Achieving...

Dubai’s journey to blockchain-powered government

In 2016, the desert metropolis of Dubai set its sights on claiming the moniker of ‘world’s first blockchain-powered city’ for itself. A burgeoning hub of economic development, the city needed more agile government processes – particularly for...

Brave new world of passport-less travel

Just when you thought the rapid pace at which technology is altering the way we go about our daily lives couldn’t gain any more velocity, something brand-new and exciting comes along. A case in point: Sydney Airport is currently running a facial recognition...

Digitally enhanced public private partnerships

The term technology is wide and far reaching – it refers to a plethora of things, including manufacturing, process, and building technologies. This article, by Vino Govender, executive: strategy, mergers & acquisition and innovation at DFA, focuses on...

Creating a 21st century civil service

Digital transformation is a challenge for most industries, but the pains are felt most acutely in the public sector. There are several reasons for this, not the least because the sector represents a myriad of different types of enterprises with very different...