Middle East conflict: What are the economic implications?

The primary transmission mechanism of greater tensions in the Middle East region to the global economy would be through higher energy prices, writes David Rees, senior emerging markets economist at Schroders, who adds that the price of Brent crude has already climbed...
New genomics project aims to improve global health

New genomics project aims to improve global health

An international collaboration is aiming to improve global health by uncovering the effects of genomic and environmental diversity on differences in disease risk observed across the global population – thanks to a new partnership of 20 research groups from...

All change for the channel as AI, CX take centre stage

Kathy Gibson reports from Gitex – So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video

Access Bank ups customer engagement with video

Kathy Gibson reports – Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana,...

South Africans fear spying from drones

According to the results of the recent Kaspersky Business Digitisation survey that was conducted in the Middle East, Turkiye, and Africa region, 44% of employees surveyed in South Africa are afraid of drone spying. Corporate spies and hackers use drones to get trade...