Mar 16, 2023
Machine customers represent one of the biggest new growth opportunities of the decade – and business leaders must act now to create a path to entry to a business megatrend that will eventually be more significant than the arrival of digital commerce, according...
Mar 16, 2023
Kathy Gibson reports – The cloud market is evolving as companies shift how they deploy services, with the biggest trend today being the move to the decentralised cloud. This is the word from Jon Tullett, associate research director: IT services sub-Saharan...
Mar 16, 2023
New research from Infobip reveals the growing trend towards conversational experiences for customer communications. The data, from 449-billion communications interactions on Infobip’s platform across 2022, shows the rapid growth of interactions on chat apps such...
Mar 16, 2023
Only 40% of marketing executives in EMEA are “very confident” that their company’s current customer experience (CX) strategies are capable of winning and retaining customers, according to an international CX study conducted by SAS and the CMO...
Mar 16, 2023
According to the latest Kaspersky Digital Payment survey, 23% of respondents from South Africa experienced financial losses associated with threats when using online banking and mobile wallet services – with the majority losing up to the equivalent of $1 000,...
Mar 16, 2023
“Business as usual” – with a sole focus on profitability – has become obsolete, and never before have companies been subject to as much scrutiny from society as they are now in the context of global climate and societal challenges....
