Rival gangs hit victim with dual ransomware attack

Sophos has released findings of a dual ransomware attack where extortion notes left by Karma ransomware operators were encrypted 24 hours later by Conti, another ransomware gang that was in the target’s network at the same time. Sophos details the dual attacks in the...

Consumer rights and the financial services market

South African consumers are offered a wide range of protection in the form of legislated consumer rights, developed and applied over the years into the framework that we know today. “Over the years, this has been vital; particularly in the financial services sector,”...

Independent group calls for sustainability pledge

In advance of critical biodiversity negotiations in Geneva, the Campaign for Nature’s Global Steering Committee is urging ambitious nature protection, funding for biodiversity, and support for Indigenous Peoples and local communities. Led by former US Senator Russ...

Binge drinkers upped consumption during lockdown

New research has found that heavy episodic drinkers consumed more alcohol than usual during both increased and decreased lockdown restrictions and reported drinking more alcohol because they felt stressed, felt a need to relax, and felt bored. The researchers...

Customers demand more from life insurers

The latest South African Customer Satisfaction Index (SA-csi) for Life Insurance (2021) conducted by Consulta reveals how satisfied customers are with their life insurers over the last year. The benchmark measurement for Life Insurance (2021) provides important...
Companies will let customers go if they are not a good fit

Companies will let customers go if they are not a good fit

By 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs, according to Gartner. When “breaking up” with a poor-fit customer, organizations proactively end the...