Aug 17, 2021
Investments in technologies focused on the customer – such as chatbots, artificial intelligence (AI) and analytics – are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner. In a survey of service leaders in...
Aug 17, 2021
New research estimates that every 12 seconds, a child around the world loses a caregiver to Covid-19. This startling finding was presented in a research report titled “Global minimum estimates of children affected by Covid-19 associated orphanhood and deaths of...
Aug 17, 2021
Dating app scammers pose a serious barrier to people wanting to use such services, according to a recent study. In particular, 35% of respondents in South Africa are afraid to use them, as they fear being deceived by fraudsters, and 35% generally do not trust people...
Aug 17, 2021
Over the past eight years, interest in virtual private networks (VPN) has doubled and outgrown the demand for antivirus protection, according to Google Trends. “Spikes in the demand for VPNs usually concur with cybercrime statistics or some important political...
Aug 17, 2021
Independent research conducted by 60_decibels indicates the difficulty South African blue-collar workers are faced with on a monthly basis to stretch their wages through to the end of the month. The Impact Performance Report was compiled on behalf of Paymenow, an...
Aug 17, 2021
South African digital bank TymeBank will export its business concept and experience to its international sister company, GOtyme, in the Philippines. GOtyme, which has had its digital banking licence application approved by the Philippines Central Bank, will benefit...
