BCX opens entries for Digital Innovation Awards 2021

BCX is calling on businesses to enter the BCX Digital Innovation Awards 2021. Now in its third year, #BCXDIA recognises organisations that transform their businesses through technological advancements and digital transformation despite the challenging times....
Video games an easy gateway for cybercriminals

Video games an easy gateway for cybercriminals

Lockdown has led to a huge upsurge in the use of games consoles to help people stay entertained throughout the long hours of being cooped up indoors – but they are also an easy way for cybercriminals to access people’s systems and networks. Indeed, video...

Humans trump chatbots for customer retention

While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and...

ConCourt delivers bad news for loyalty programme operators

On 21 May 2021, the Constitutional Court handed victory to SARS in a decision that may have sweeping ramifications for retailers who operate loyalty plans similar to the Clicks ClubCard loyalty programme. By Jean du Toit, head of tax technical at Tax Consulting and...

Devices updates provide an excuse for meeting no-shows

At least 15% of employees in South Africa confirm they have pretended their devices were installing updates so they would not have to attend a call or meeting. This excuse is plausible because software updates can disrupt workdays, with one-third (34%) of employees...

MTN once again SA’s most valuable brand

MTN has emerged as South Africa’s most valuable brand for tenth consecutive year, with a brand value of R44,8-billion. This is according to the Brand Finance South Africa 50 2021 report, which also found that Capitec is the country’s strongest brand, with...