Commerce customer experience is improved with chat

Commerce customer experience is improved with chat

Companies that deploy chat in commerce see higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness than companies that don’t. This is one of the findings of a study by Aberdeen Research in partnership with...

IDs stolen from one-tenth of gamers

Over one-tenth of gamers globally – 12%, or 179-million globally – have had their identities stolen, which could be worth as much as $347-billion globally. In South Africa, 9,6% of gamers have had their ID stolen, according to new research commissioned by...

Resilience tops supply chain agenda

A global Gartner survey of more than 1 300 supply chain professionals found that 87% of respondents plan investments in supply chain resiliency within the next two years. The survey, conducted from September 2020 through November 2020, showed that even more supply...

ATM hacks on the increase

Criminals have been targeting automated teller machines (ATMs) for as long as they have been available to the public. Many already know about scams where fraudsters hook up a small device to the ATM to steal credit card information, usually referred to as card...

Water sensor market could hit $2bn by 2030

Despite its importance, the water industry is behind with its uptake of digitisation and in the monitoring of networks in many countries across the globe. IDTechEx’s most recent market research report on this market area, “Sensors in the Water and...

African Development Bank president calls for fair access to vaccines

African Development Bank president calls for fair access to vaccinesThe President of the African Development Bank, Dr Akinwumi Adesina, has called for fair access to Covid-19 vaccines for Africans, adding that debt relief would help African economies recover faster...