Oct 22, 2019
Gartner has highlighted the top strategic technology trends that organisations need to explore in 2020. Gartner defines a strategic technology trend as one with substantial disruptive potential that is beginning to break out of an emerging state into broader impact...
Oct 21, 2019
A pilot skills development programme aims to create 1-million new jobs by 2030. The pilot was announced by the co-ordinator of government’s Fourth Industrial Revolution (4IR) programme Stella Ndabeni-Abrahams, minister of communications and digital technologies,...
Oct 21, 2019
People have more trust in robots than their managers, according to the second annual AI at Work study conducted by Oracle and Future Workplace. The study of 8 370 employees, managers and HR leaders across 10 countries, found that AI has changed the relationship...
Oct 21, 2019
Building on a joint commitment to simplify and modernise customers’ journeys to the cloud through project “Embrace”, SAP and Microsoft have announced an extensive go-to-market partnership — from conceptualisation to sales — to accelerate...
Oct 21, 2019
The customer engagement center (CEC) and contact centre (CC) have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data. This has resulted in a fragmented customer experience (CX), according to Gartner,...
Oct 21, 2019
Oracle co-CEO Mark Hurd has died at the age of 62. Previously CEO of NCR and HP, Hurd joined Oracle nine years ago. He had taken a leave of absence from the company in September for medical reasons, saying then he needed to focus on his health. On Friday, Oracle...
