Cloud providers have contact centre edge
Choosing a contact centre solutions partner in Europe, Middle East and Africa (EMEA) has become complex owing to the presence of myriad contact centre providers. Buyers will do their due diligence in assessing vendor capabilities irrespective of the deployment method....Call for Motsoeneng to account to Parliament
The DA believes SABC COO Hlaudi Motsoeneng lied to Parliament about the SABS’s finances and wants him to answer for it before the Communications Portfolio Committee. The SABC Annual Report tabled in Parliament indicates that the SABC suffered a R395-million loss...Telkom doubles data for summer
Telkom customers are set to receive double their Telkom Internet data allocation for free from 1 October 2015 to 31 March 2016. This means that customers on Telkom’s largest SoftCap package will now receive 1Tbof data per month. “The demand for data is infinite and...Utilities increase their IT spending
According to a new IT spending forecast report published by IDC Energy Insights, total year-end IT spending by Western European utilities is expected to reach $18,4-billion by 2019, with an estimated 2014–2019 CAGR of 3,3%. Analyzing current IT spending, total...Use best practice, but keep it simple
Finding the balance between regulatory compliance and sound governance on one hand, and the cost of governance is not easy. Yes, it’s important to have control, says Get-It-Right’s Johann Botha. But it can also go too far and might even put companies out of business.