The cost of poor IT governance
Kathy Gibson reports from SMEXA 2015 – The business could be the loser if companies fail to invest in service governance. This is the word from Pink Elephant’s Marina le Roux, who stresses that poor governance could have numerous negative effects – and end up costing...What to do when disaster strikes
Kathy Gibson reports from SMEXA 2015 – Organisations that don’t prepare for major incidents could end up having to deal with uncontrolled chaos. This is the word from Thinking Dimensions’ Adriaan du Plessis, who thinks that incident management should be made a process...ITIL and its role in service governance
To remain relevant in a changing world, service governance professionals need to optimise the value they offer, increasing value while lowering costs – in fact, effectively implementing ITIL. People often ask why it’s important to have service governance in the first place,” says Peter Brooks, author of the book “Adopting Service Governance”. “I bet Volkswagen didn’t ask someone to cheat on their emissions tests – but it happened.
WiFi calling a reality with Cell C
Cell C will launch WiFi calling to its full customer base on 1 October. “With thousands of WiFi hotspots nationally and millions more internationally, this service will really provide customers with an affordable mobile service anywhere in the world,” says Cell C CEO Jose Dos Santos.