Sep 18, 2025
The world’s online privacy and cybersecurity awareness continues to decline, according to new research by NordVPN. Based on 28 analysed markets with the highest numbers of responses, people globally knew best how to create strong passwords (96%), and they scored worst...
Sep 18, 2025
From the outside, it may seem like corporate climate action is stalling – only 7% of global and 6% of African companies fully report greenhouse gas emissions across Scopes 1, 2, and 3, according to the fifth annual climate survey report – How Companies are...
Sep 18, 2025
South Africa’s brightest young minds will compete for life-changing prizes that will open doors to future studies and careers in science, technology, engineering, mathematics, and innovation (STEMI) at this year’s Eskom Expo for Young Scientists International Science...
Sep 18, 2025
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Sep 18, 2025
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Sep 18, 2025
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era – including machine customers, AI agents, decision intelligence, and programmable money....
