Nov 9, 2016
Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a contact centre-as-a-service (CCaaS) solution. A Cloud allows customers to deploy contact centre operations in the cloud rapidly and cost-effectively,...
Oct 21, 2016
Travelstart has begun deploying the Interactive Intelligence PureCloud Engage solution to transform its customer communications. PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop Amazon Web Services....
Oct 18, 2016
Digital Solutions Group (DSG) – a market leader in on-demand customer experience management – received the accolade for Best Domestic Outsourced Contact Centre at the BPeSA 2016 national awards ceremony hosted in Cape Town over the weekend. These awards...
Sep 30, 2016
Digital Solutions Group (DSG), a leader in customer experience management, has formed a joint venture including a Black-Economic Empowerment deal with the Maharishi Institute. The partnership is set to ensure that DSG not only significantly expands its contact centre...
Sep 20, 2016
Verint Systems has been named a leader in the new Forrester research report, “The Forrester Wave: Workforce Optimization Suites, Q3 2016”, published August 31, 2016. Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the...
Sep 1, 2016
Digital Solutions Group (DSG), a market leader in on-demand customer experience management, secured the win in the hotly contested Best Outsourced Partnership Category at the 2016 Annual CCMG Awards. The company was also a finalist in the Best Contact Centre category...
