Nov 15, 2016
Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response software supported by a dedicated team of 28 agents. “We have integrated software which ensures that calls are directly linked to all branches on a...
Nov 11, 2016
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions has announced that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence. The Ventana Research...
Nov 9, 2016
Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a contact centre-as-a-service (CCaaS) solution. A Cloud allows customers to deploy contact centre operations in the cloud rapidly and cost-effectively,...
Oct 21, 2016
Travelstart has begun deploying the Interactive Intelligence PureCloud Engage solution to transform its customer communications. PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop Amazon Web Services....
Oct 18, 2016
Digital Solutions Group (DSG) – a market leader in on-demand customer experience management – received the accolade for Best Domestic Outsourced Contact Centre at the BPeSA 2016 national awards ceremony hosted in Cape Town over the weekend. These awards...
Sep 30, 2016
Digital Solutions Group (DSG), a leader in customer experience management, has formed a joint venture including a Black-Economic Empowerment deal with the Maharishi Institute. The partnership is set to ensure that DSG not only significantly expands its contact centre...
