Nov 18, 2016
Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release of the Xerox ConnectKey app, known as ‘Call Me Back’. The ‘Call Me Back’ app is the latest addition to the Xerox App gallery...
Nov 15, 2016
Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response software supported by a dedicated team of 28 agents. “We have integrated software which ensures that calls are directly linked to all branches on a...
Nov 11, 2016
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions has announced that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence. The Ventana Research...
Nov 9, 2016
Avaya and Ucloud, China’s largest independent public cloud provider, today announced the launch of A Cloud, a contact centre-as-a-service (CCaaS) solution. A Cloud allows customers to deploy contact centre operations in the cloud rapidly and cost-effectively,...
Oct 21, 2016
Travelstart has begun deploying the Interactive Intelligence PureCloud Engage solution to transform its customer communications. PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop Amazon Web Services....
Oct 18, 2016
Digital Solutions Group (DSG) – a market leader in on-demand customer experience management – received the accolade for Best Domestic Outsourced Contact Centre at the BPeSA 2016 national awards ceremony hosted in Cape Town over the weekend. These awards...
