May 20, 2016
CallCabinet, with its Atmos call recording solution, has teamed up with Vodia, the company that pioneered multi-tenant PBX, to provide a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance or security....
May 16, 2016
Jasco, a company that delivers end-to-end best-of-breed solutions across the entire ICT value chain, has launched it’s Hosted Virtual Contact Centre solution. The solution provides customers with access to a world-class contact centre solution, connectivity to...
May 13, 2016
Aspect Software has announced Aspect Mila, a new interactive assistant that redefines how contact centre supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding...
May 12, 2016
Aspect Software has announced Aspect Via, a comprehensive, cloud customer engagement centre (CEC). Aspect Via delivers a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise. Based entirely on proven...
May 10, 2016
Edwardian Hotels London has launched a new ‘virtual host’ service to its hotel guests, designed by Aspect Software. The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer...
May 5, 2016
Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award. Interactive Intelligence’s latest cloud offering – PureCloud...
