Jun 8, 2016
Aspect Software has announced the general availability of Aspect EQ Workforce Optimisation (WFO) 8.2. Enhancements include new gamification features, highly accurate labor forecasting for non-voice channels, and tighter integration among WFO components to keep the...
Jun 2, 2016
Interactive Intelligence Group has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Centre Infrastructure, Worldwide. “This is our eighth consecutive time positioned as a Leader in the Gartner Magic Quadrant for Contact Centre...
May 20, 2016
CallCabinet, with its Atmos call recording solution, has teamed up with Vodia, the company that pioneered multi-tenant PBX, to provide a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance or security....
May 16, 2016
Jasco, a company that delivers end-to-end best-of-breed solutions across the entire ICT value chain, has launched it’s Hosted Virtual Contact Centre solution. The solution provides customers with access to a world-class contact centre solution, connectivity to...
May 13, 2016
Aspect Software has announced Aspect Mila, a new interactive assistant that redefines how contact centre supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding...
May 12, 2016
Aspect Software has announced Aspect Via, a comprehensive, cloud customer engagement centre (CEC). Aspect Via delivers a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise. Based entirely on proven...
