Jun 17, 2016
Mithum Singh, head of workforce planning at Merchants, has won the Best Workforce Planning Award for EMEA category at the 2016 ContactCentreWorld Top Ranking Performers Awards in London. Now in its 11th year, the awards recognise the best professionals, teams and...
Jun 8, 2016
Aspect Software has announced the general availability of Aspect EQ Workforce Optimisation (WFO) 8.2. Enhancements include new gamification features, highly accurate labor forecasting for non-voice channels, and tighter integration among WFO components to keep the...
Jun 2, 2016
Interactive Intelligence Group has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Centre Infrastructure, Worldwide. “This is our eighth consecutive time positioned as a Leader in the Gartner Magic Quadrant for Contact Centre...
May 20, 2016
CallCabinet, with its Atmos call recording solution, has teamed up with Vodia, the company that pioneered multi-tenant PBX, to provide a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance or security....
May 16, 2016
Jasco, a company that delivers end-to-end best-of-breed solutions across the entire ICT value chain, has launched it’s Hosted Virtual Contact Centre solution. The solution provides customers with access to a world-class contact centre solution, connectivity to...
May 13, 2016
Aspect Software has announced Aspect Mila, a new interactive assistant that redefines how contact centre supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding...
