Apr 22, 2016
Aspect Software has announced an initiative to accelerate consumer brand transactions and interactions through Facebook Messenger. New research from Aspect Software shows burgeoning consumer demand for messaging-based brand interactions. The Aspect Consumer Experience...
Apr 5, 2016
Merchants, South Africa’s longest standing and largest contact centre partner, has installed a 39-seat contact centre simulation centre at the Harambee Youth Employment Accelerator premises. The objective of the centre is to simulate real-life contact centre...
Apr 4, 2016
For companies struggling to optimise their customer service workforce, there is a race to replace older, end-of-life workforce optimisation components that fail to address the technology needs of today’s consumer interaction initiatives. To expedite this...
Mar 7, 2016
CallCabinet’s compliant call recording solution for Digium’s Asterisk was named “Best in Show” at the recent ITExpo East held in Fort Lauderdale, US. “The products and solutions nominated for the ITEXPO Best in Show Awards are a true...
Feb 29, 2016
Verint Systems has announced its acquisition of Contact Solutions, a provider of realtime, contextual customer care solutions. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence platform that enables...
Feb 22, 2016
Verint Systems has announced substantial enhancements to its Verint Workforce Optimisation software designed to help contact centre, back-office and branch operations better manage the performance of employees and operations. Armed with a brand new user experience and...
