May 10, 2016
Edwardian Hotels London has launched a new ‘virtual host’ service to its hotel guests, designed by Aspect Software. The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer...
May 5, 2016
Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award. Interactive Intelligence’s latest cloud offering – PureCloud...
Apr 22, 2016
Aspect Software has announced an initiative to accelerate consumer brand transactions and interactions through Facebook Messenger. New research from Aspect Software shows burgeoning consumer demand for messaging-based brand interactions. The Aspect Consumer Experience...
Apr 5, 2016
Merchants, South Africa’s longest standing and largest contact centre partner, has installed a 39-seat contact centre simulation centre at the Harambee Youth Employment Accelerator premises. The objective of the centre is to simulate real-life contact centre...
Apr 4, 2016
For companies struggling to optimise their customer service workforce, there is a race to replace older, end-of-life workforce optimisation components that fail to address the technology needs of today’s consumer interaction initiatives. To expedite this...
Mar 7, 2016
CallCabinet’s compliant call recording solution for Digium’s Asterisk was named “Best in Show” at the recent ITExpo East held in Fort Lauderdale, US. “The products and solutions nominated for the ITEXPO Best in Show Awards are a true...
