Feb 19, 2016
Interactive Intelligence Group Inc. a global leader of cloud services for customer engagement, communications and collaboration, has reported key customer milestones, including more than 80 customer deployments at Fortune 500 companies. The company’s cloud...
Feb 17, 2016
Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimisation, and back-office solutions, announced the release of Aspect CXP 15 (Customer Experience Platform). The release adds advanced integration with Aspect’s consumer...
Feb 16, 2016
Structured and formalised contact centre assessment, audit and benchmarking can leave ‘blood on the floor’, but it’s critical in helping contact centres move toward world class status writes Chris Bell, Territory Manager at Interactive Intelligence....
Feb 11, 2016
Avaya has announced its first complete, multichannel unified communications and contact centre cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize...
Dec 18, 2015
Verint Systems has achieved the highest and furthest overall position for its ability to execute and completeness of vision in the new Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO) report by research and advisory firm Gartner. This...
Dec 4, 2015
Specialised call centre solutions provider, Teleforge Communications, has signed a business partnership deal with Task Flow that will enable it to diversify its service offerings beyond voice solutions for call centres. TaskFlow develops task-based process and...
