Feb 29, 2016
Verint Systems has announced its acquisition of Contact Solutions, a provider of realtime, contextual customer care solutions. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence platform that enables...
Feb 22, 2016
Verint Systems has announced substantial enhancements to its Verint Workforce Optimisation software designed to help contact centre, back-office and branch operations better manage the performance of employees and operations. Armed with a brand new user experience and...
Feb 19, 2016
Interactive Intelligence Group Inc. a global leader of cloud services for customer engagement, communications and collaboration, has reported key customer milestones, including more than 80 customer deployments at Fortune 500 companies. The company’s cloud...
Feb 17, 2016
Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimisation, and back-office solutions, announced the release of Aspect CXP 15 (Customer Experience Platform). The release adds advanced integration with Aspect’s consumer...
Feb 16, 2016
Structured and formalised contact centre assessment, audit and benchmarking can leave ‘blood on the floor’, but it’s critical in helping contact centres move toward world class status writes Chris Bell, Territory Manager at Interactive Intelligence....
Feb 11, 2016
Avaya has announced its first complete, multichannel unified communications and contact centre cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize...
