Dec 3, 2015
Merchants, South Africa’s longest standing and largest contact centre partner, has again won multiple awards at the 2015 BPeSA Annual Contact Centre and BPO Awards. The awards, which serve as a platform to recognise and celebrate outstanding contributions,...
Oct 28, 2015
When Altech Netstar, a sister company of Bytes Systems Integration (Bytes SI) and prominent internal customer within the Altron Group, required a new voice recording solution for compliance and training purposes in their contact centre, Bytes SI turned to Jasco...
Oct 15, 2015
Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015 EMEA Company of the Year Award in Customer Contact. This award, which...
Oct 12, 2015
Jasco has announced a new offering as part of its latest update to the DataVoice Libra Recorder solution, Libra V9.0. It offers a number of new features and functionality enhancements to the enterprise-class voice recording, storage and retrieval solution. One of the...
Sep 17, 2015
Aspect Software has announced significant customer and agent experience enhancements to Zipwire, the company’s 100% cloud contact centre solution. The enhancements improve customers’ ability to engage on a variety of communication channels and the new...
Aug 21, 2015
The Alcatel-Lucent OmniVista 2500 NMS network analytics tool provides a wide range of in-depth network information giving IT an understanding of how the network is being used and helping fine tune its operation to provide an enhanced user experience. IT now has a...
