Feb 11, 2016
Avaya has announced its first complete, multichannel unified communications and contact centre cloud offers targeted for the midmarket. Avaya Midmarket Cloud solutions are two flexible deployment options, enabling Avaya channel partners to seamlessly evolve midsize...
Dec 18, 2015
Verint Systems has achieved the highest and furthest overall position for its ability to execute and completeness of vision in the new Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO) report by research and advisory firm Gartner. This...
Dec 4, 2015
Specialised call centre solutions provider, Teleforge Communications, has signed a business partnership deal with Task Flow that will enable it to diversify its service offerings beyond voice solutions for call centres. TaskFlow develops task-based process and...
Dec 3, 2015
Merchants, South Africa’s longest standing and largest contact centre partner, has again won multiple awards at the 2015 BPeSA Annual Contact Centre and BPO Awards. The awards, which serve as a platform to recognise and celebrate outstanding contributions,...
Oct 28, 2015
When Altech Netstar, a sister company of Bytes Systems Integration (Bytes SI) and prominent internal customer within the Altron Group, required a new voice recording solution for compliance and training purposes in their contact centre, Bytes SI turned to Jasco...
Oct 15, 2015
Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015 EMEA Company of the Year Award in Customer Contact. This award, which...
