New Avaya systems offer multi-channel features

Dec 17, 2014

Avaya has unveiled new communications solutions that address multichannel communication preferences, while meeting enterprise security, availability, manageability and scalability requirements. The new Avaya Engagement Solutions include innovative technologies that...

Aspect Software launches Mobility Suite

Dec 10, 2014

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, recently announced the launch of Aspect Mobility Suite, a solution suite that integrates the mobile customer...

MTN recognised at Ask Afrika Index

Nov 18, 2014

MTN South Africa has been named the winner of the Best Service in Telecommunications sector and the Best Call Centre in the country across all industries in the 2014/15 Ask Afrika Orange Index Awards. “We are very proud of this achievement as the...

Merchants wins two BPO awards

Nov 18, 2014

Merchants, southern Africa’s largest and oldest business process outsourcing (BPO) and customer experience specialist, has won two categories in the 2014 BPeSA Annual Contact Centre and BPO Awards.

MWeb tops in customer service

Nov 18, 2014

South African customers have voted MWeb the best Internet service provider (ISP) in a nationwide index which rates SA’s top companies on their service excellence. At the Ask Afrika Orange Index Awards announced in Johannesburg on Friday, MWeb took first place in its...

Euphoria to address conference delegates

Nov 6, 2014

Local telecoms provider Euphoria Telecom will be addressing delegates at the second Call Centre Excellent Summit to be held from 18 – 20 November 2014 at the Empire Executive Hotel in Johannesburg, South Africa. Euphoria Telecom will be doing a live...