Oct 31, 2023
Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa, points out that many of Avaya’s largest customers...
Oct 23, 2023
Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa, points out that many of Avaya’s largest customers in the financial...
Apr 20, 2023
Clickatell has launched a Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalise on the opportunity of Chat Commerce, the emerging next wave of digital commerce. This ground-breaking platform enables businesses to seamlessly connect, interact...
Dec 19, 2022
Zoho has launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 40%...
Dec 13, 2022
Avaya it has, for the fourth consecutive year, been named as a Leader in The Aragon Research Globe for Intelligent Contact Centres (ICC) 2022, for the Avaya Experience Platform. According to the report, authored by Aragon Research CEO and lead analyst Jim Lundy, the...
Nov 4, 2022
South Africa is facing a massive crisis in the form of rising youth unemployment and scarce job opportunities. In a country where one in three people nationally is unemployed, the numbers are more alarming for the youth where 63,9% of those aged 15 to 24 are without...
