CCI SA scoops accolades at BPESA Awards

CCI SA scoops accolades at BPESA Awards

CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023. CCI South Africa clinched two major wins at the prestigious awards,...

Innovation without disruption resonates with SA enterprises

Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa, points out that many of Avaya’s largest customers...

Innovation without disruption resonates with SA enterprises

Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa, points out that many of Avaya’s largest customers in the financial...

Clickatell announces Chat Commerce Platform as a Service

Clickatell has launched a Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalise on the opportunity of Chat Commerce, the emerging next wave of digital commerce. This ground-breaking platform enables businesses to seamlessly connect, interact...

Zoho launches Blended Conversations for Zoho Desk

Zoho has launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 40%...