Jun 25, 2014
Contact centres that opted for hosted technology solutions five years ago have saved 35% compared to those who keep everything in-house, says Jed Hewson of 1Stream. “The most successful contact centres keep their focus on people, not technology,” says Hewson. “The...
Jun 24, 2014
India is no longer the epicentre of business process outsourcing (BPO) and call centres, with the retrenchment of 300 or more people, with one month’s notice, now becoming a more familiar occurrence. This is according to Andrew van Niekerk, a director of Teleforge...
Jun 17, 2014
Genesys has announced at G-Force London that Vodafone Germany, Groupama Rhône-Alpes Auvergne and DNB Bank are the Europe, Middle East and Africa (EMEA) Region winners of its ninth annual Customer Innovation Awards. All of the winners have made major breakthroughs in...
Jun 17, 2014
Mitel, a global leader in business communications, has announced it has been positioned by Gartner, in the Challengers quadrant of the latest Magic Quadrant for Contact Centre Infrastructure. This follows Mitel’s merger with Aastra and the acquisition of contact...
Jun 11, 2014
As Zimbabwe’s leading mobile operator, Econet Wireless Zimbabwe was faced with a strong need to deliver a superior customer experience across its extensive customer base. The company currently has the widest coverage in the country, and is constantly upgrading its...
May 20, 2014
Mitel, a global leader in business communications, has provided an update on product portfolio integration following its merger with Aastra. The strategy focuses on a powerful global portfolio that is designed to address the requirements of regional markets, protects...
