Jun 1, 2022
Business process outsourcing (BPO) provider and customer experience partner, Merchants, has become South Africa’s first BPO to join the United Nations Global Compact, the world’s largest corporate sustainability initiative. “We are excited about this...
May 10, 2022
Clickatell has been selected by Dis-Chem Pharmacies to enable WhatsApp as its customer communication channel to engage with its customers. Dis-Chem customers can now quickly and easily access various services through WhatsApp by sending “Hi” to 0860 347...
Apr 22, 2022
The human voice can become the organisation’s most valuable asset – understanding it, interpreting it and using it to transform communication, collaboration and business insights. As customers increasingly learn to vote with their feet in competitive...
Oct 13, 2021
Digital Solutions Group (DSG) has ranked as the top performer and gold award winner for the Best Outsourcing Partnership Europe, Middle East, and Africa in the 2021 Contact Centre World Awards. Now in its 16th year, the ContactCenterWorld.com Global Association has...
Aug 11, 2021
Capitec, South Africa’s leading digital bank with over 15 million banking clients, had an urgent need to migrate their client care and helpdesk call centres to the cloud. Circumstances did not allow for a traditional cloud migration project (that could take...
Jul 21, 2021
Global communications company Infobip, together with illation, has been selected to provide a WhatsApp for Business Application Programme Interface (API) and chatbot solution for Leroy Merlin’s contact centre. The collaboration and joint implementation allow...
