Feb 28, 2013
Jasco Enterprise, a provider of business communication solutions and services, and Presence Technology, a worldwide provider of multi-channel contact centre solutions, are working together to deliver a multi-channel contact centre solution that uniquely addresses the...
Feb 25, 2013
Local ICT service organisation Quintica is bringing customers a new way to quickly and cost effectively move IT service desks into the cloud, announcing that BMC has made a range of improvements to its BMC RemedyForce suite. This month the software giant has made a...
Feb 8, 2013
Promising leading contact centre technologies up and running in 30 days, Genesys One is coming to market in SA through implementation partner Bytes Connect. Genesys a leading provider of customer service solutions, has just launched its Genesys One solution, which...
Feb 5, 2013
BT has announced innovative new capabilities for its BT Contact portfolio, designed to make organisations easier to do business with, while removing costs and complexity from their contact centre operations and enabling “omni-channel” customer service. Those...
Feb 1, 2013
BT has announced the key lessons from research it has conducted into the latest communication channels being used by contact centres. One of the most significant developments BT has seen is the increasing use of Web chat as a channel for advisors to talk to...
Jan 7, 2013
Technology upgrades and migration to IP/SIP are key drivers for the contact centre systems market in Europe, Middle East and Africa (EMEA). Revenue growth in the analytics segment is robust, followed by the quality monitoring (QM) segment. Despite the presence of...
