Customer experience key for businesses

The world’s most valuable brands, such as Coca-Cola, Google, McDonalds and Apple, all have one thing in common – they recognise the crucial role of providing a consistent customer experience.  As a result, South African businesses are being urged to follow suit...

FrontRange announces HEAT 9.6

FrontRange is pleased to announce the general availability of HEAT 9.6. The release delivers major enhancements, including Web-based Managers Monitor and Mobile Field Support. The product has been available to all customers and partners as of Monday, 21 January. HEAT...

FrontRange launches HEAT Cloud 2012.3

FrontRange, a leading provider of hybrid IT service management (ITSM) solutions, has announced the latest release of its cloud-based ITSM platform, HEAT Cloud 2012.3 which features significant enhancements in three primary areas: social IT; global and local support;...