Sep 13, 2018
Vox has launched a modular, cloud-based visitor management solution aimed at providing business and other organisations with a way to not only accurately keep track of people and vehicles entering their premises, but manage the collected information in a way that...
Sep 7, 2018
United Bank for Africa (UBA) will be going live with Clickatell’s Chat Banking solution, Leo, on WhatsApp. In a first for Nigeria, customers can now conduct their favorite banking activities in a secure and convenient manner, by communicating with their bank in...
Sep 5, 2018
The challenge of customer service in SMEs has never been greater as technology threatens to replace or overtake human interaction. While there is a strong case for the role of technology, Mike Anderson, Founder and CEO of the National Small Business Chamber (NSBC),...
Jul 25, 2018
Local customer experience (CX) platform developer and provider inQuba today announced the launch of its Journey Analytics solution. Journey Analytics provides a means to map out the actual journey customers take when engaging their providers, and allows companies to...
Jul 20, 2018
As a means to help government to efficiently and effectively manage service delivery issues faced by citizens, Vodacom in partnership with the Ekurhuleni Municipality is making use of technology to promote active citizenry communication. In collaboration with the...
Jul 2, 2018
IMImobile SA has launched a new commercial messaging service, MiniMailers, a rich media messaging solution that is delivered directly to a consumer’s messaging inbox. MiniMailers has been successfully trialed with some of South Africa’s largest banks who...
