Cartrack wins at Ask Afrika awards

Vehicle tracking, fleet management and insurance telematics company Cartrack was recognised for its successes when it was announced as the winner in the “car tracker” industry category at the prestigious 2018/19 Ask Afrika Orange Index Awards. The Ask...

Vox launches visitor management solution

Vox has launched a modular, cloud-based visitor management solution aimed at providing business and other organisations with a way to not only accurately keep track of people and vehicles entering their premises, but manage the collected information in a way that...

UBA adds Clickatell’s Chat

United Bank for Africa (UBA) will be going live with Clickatell’s Chat Banking solution, Leo, on WhatsApp. In a first for Nigeria, customers can now conduct their favorite banking activities in a secure and convenient manner, by communicating with their bank in...

Customer experience will drive SME success

The challenge of customer service in SMEs has never been greater as technology threatens to replace or overtake human interaction. While there is a strong case for the role of technology, Mike Anderson, Founder and CEO of the National Small Business Chamber (NSBC),...

Measure the return on customer experience

Local customer experience (CX) platform developer and provider inQuba today announced the launch of its Journey Analytics solution. Journey Analytics provides a means to map out the actual journey customers take when engaging their providers, and allows companies to...

Vodacom helps Ekurhuleni improve communication

As a means to help government to efficiently and effectively manage service delivery issues faced by citizens, Vodacom in partnership with the Ekurhuleni Municipality is making use of technology to promote active citizenry communication. In collaboration with the...