Dec 12, 2018
South African customer experience and journey analytics SaaS provider inQuba has been covered by international analyst group Gartner in its Market Guide for Voice-of-the-Customer Solutions 2018 for its Voice-of-the-Customer (VoC) platform. Voice-of-the-customer tools...
Nov 23, 2018
Argility has launched AutoScan, a tool that enables car dealers to engage buyers with relevant content, at the right place, at the right time and thereby accelerates the sales cycle and enhances the customers’ buying experience. Argility’s business...
Oct 16, 2018
Vehicle tracking, fleet management and insurance telematics company Cartrack was recognised for its successes when it was announced as the winner in the “car tracker” industry category at the prestigious 2018/19 Ask Afrika Orange Index Awards. The Ask...
Sep 13, 2018
Vox has launched a modular, cloud-based visitor management solution aimed at providing business and other organisations with a way to not only accurately keep track of people and vehicles entering their premises, but manage the collected information in a way that...
Sep 7, 2018
United Bank for Africa (UBA) will be going live with Clickatell’s Chat Banking solution, Leo, on WhatsApp. In a first for Nigeria, customers can now conduct their favorite banking activities in a secure and convenient manner, by communicating with their bank in...
Sep 5, 2018
The challenge of customer service in SMEs has never been greater as technology threatens to replace or overtake human interaction. While there is a strong case for the role of technology, Mike Anderson, Founder and CEO of the National Small Business Chamber (NSBC),...
