Marval adds KEPNERandFOURIE training

Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...

IT service delivery drives success

Improving the efficiency and reliability of IT operations, enhancing security and compliance, a proactive approach to maintenance, return on investment and costs savings, and freeing up IT employees to work on strategic projects, are some of the top factors driving...

Extending self-service capabilities of ITSM

Always-on connectivity and a proliferation of mobile devices has had an unprecedented impact on the world. By Edward Carbutt, executive director at Marval Africa. Fundamentally, it changes the way both businesses and end users interact. There is at least one mobile...

IFS buys mplsystems and Field Service Management

IFS has completed the acquisition of mplsystems and Field Service Management. mplsystems is a provider of omni-channel contact centre and customer engagement software that, together with IFS’s Service Management offering, provides a complete end-to-end customer...

Pink Elephant adds change management

Pink Elephant launched the Organisational Change Management (OCM) Certification Program, offered at both the Foundation and Practitioner levels. “There are many facets of change in every organisation, but often they are not dealt with effectively because leaders...

The real value of big data

Greg Pritchett, MD of Marval Software, discusses how data is growing – and how big data can help companies deal with it. Today, data is growing faster than ever before. 2,2-million terabytes of data are created every day, of which about 10% is structured data....