WFH considerations in the year ahead

New data from the Tenant Profile Network (TPN) indicates that only half of South African commercial tenants are in good standing with their landlords. TPN tracks tenant payment behaviour in South Africa. Add this to the fact that the US media is reporting that one...

FlySafair taps into tech for customer experience

What’s the one thing that people carry with them all the time? If you said a phone, you’d be correct. Whether it’s checking a shopping list in a supermarket, passing the time while waiting for takeaways or walking from the kitchen to the lounge in...

Remote services, support, maintenance crucial for remote working

Many organisations are reporting a significant boost in productivity, as well as a host of other benefits, as their employees continue to work remotely. By Barry Venter, CEO of Nashua According to Unilever Group CEO, Alan Jope, the company has seen a 41% increase in...

Cyber insurance should be a priority for all businesses

A recent report published by Mimecast, estimates the volume of malicious and opportunistic cybercrime has increased worldwide by as much as 33% between January and March of this year. In addition, US-based cloud security company, Zscaler, reported an increase of over...

Decision-making has been transformed by Covid-19

The time to step away from instinctual decision-making is now. Today, a scientific, fact-based approach, leveraging insight derived from an organisation’s data, is critical to the navigation of the current business world. So says Shakeel Jhazbhay, GM: digital...

Covid-19 brutally exposes a lack of customer experience

Marketing guru, Philip Kotler, said that the customer is king, but has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...