Standardisation compliance a way to tackle corruption

In an update before Parliament’s Standing Committee on Public Accounts (Scopa), the Auditor-General of South Africa and the Special Investigating Unit found that over 6 000 government officials had claimed more than R41-million in UIF TERS Covid-19 benefits despite...

Huawei Drives Continuous Innovation built on Robust Partners

Huawei has a long history of collaborating with other industry giants. Over the past decades, Huawei has worked with various organizations across industries, incorporating with each other’s edge to develop a wide range of solutions for the customers.  ...

Privacy culture will drive PoPI Act compliance

Complying to the Protection of Personal Information (PoPI) Act is a multi-layered exercise, that includes governance compliance to new processes, closing gaps and securing personal information. Paul Raath from Bizmod says that it is not a quick-fix and the most...

Chatbots could become the front line of banking service

This year has seen the rapid acceleration of the Work from Home (WFH) model as businesses rushed to accommodate the need for social distancing and reduced interpersonal contact. By Harkrishan Singh, director, application development at In2IT For the banking industry,...

CSP customers demand more digital engagement

Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser, vice-president: customer business executive – Africa at Amdocs. The...

Being proactive harvests benefits for customer engagement

At SAS, we pride ourselves in walking the journey with our customers – and this has never been more relevant than it is today, writes By Marco da Silva, head of technical and enhanced support at SAS South East Europe, Middle East & Africa. The Covid-19...