Flexible future for workforce who want to plug in from anywhere

The decision by thousands of businesses to deploy a remote-based workforce over the past six months initially emerged as a forced response to an unprecedented crisis, rather than a chosen strategy. By Garsen Naidu, GM: sub-Saharan Africa at Cisco However, over the...

Key considerations for contact centre investments

Technology investments into cloud, contact centre and process have become critical to business success. These solutions allow for organisations to improve the way they interact with customers, improve experiences, and proactively manage processes and systems. They are...

Standardisation compliance a way to tackle corruption

In an update before Parliament’s Standing Committee on Public Accounts (Scopa), the Auditor-General of South Africa and the Special Investigating Unit found that over 6 000 government officials had claimed more than R41-million in UIF TERS Covid-19 benefits despite...

Huawei Drives Continuous Innovation built on Robust Partners

Huawei has a long history of collaborating with other industry giants. Over the past decades, Huawei has worked with various organizations across industries, incorporating with each other’s edge to develop a wide range of solutions for the customers.  ...

Privacy culture will drive PoPI Act compliance

Complying to the Protection of Personal Information (PoPI) Act is a multi-layered exercise, that includes governance compliance to new processes, closing gaps and securing personal information. Paul Raath from Bizmod says that it is not a quick-fix and the most...

Chatbots could become the front line of banking service

This year has seen the rapid acceleration of the Work from Home (WFH) model as businesses rushed to accommodate the need for social distancing and reduced interpersonal contact. By Harkrishan Singh, director, application development at In2IT For the banking industry,...