CSP customers demand more digital engagement

Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser, vice-president: customer business executive – Africa at Amdocs. The...

Being proactive harvests benefits for customer engagement

At SAS, we pride ourselves in walking the journey with our customers – and this has never been more relevant than it is today, writes By Marco da Silva, head of technical and enhanced support at SAS South East Europe, Middle East & Africa. The Covid-19...

Executive search firms partner with in-house recruitment

Like their global counterparts, South African executive search firms are complementary to their clients’ in-house recruitment function, not in competition with it. This is according to Annelize van Rensburg, executive search director at Signium Africa, who adds:...

Edge computing for manufacturers helps minimise downtime

In the years since cloud computing has become the norm, another phenomenon has taken over which promises to overcome the drawbacks of off-site data processing: edge computing. By Jonathan Duncan, Schneider Electric anglophone Africa vice-president: IT division This...

The digital risk manager of the future

Over the recent period, there has been much conversation about the 4th Industrial revolution and its impact on industries and the resources that work within. By Nishkar Ballasur, IRMSA risk chat contributor This conversation continues and has intensified given the...

FNB warns SA users about cyber threats

Cyber criminals aren’t easy to detect and present a real risk to their victims. The best way to avoid becoming a victim is to be aware of the threats they pose and take every precaution you can to keep yourself safe. According to Giuseppe Virgillito, FNB head of...