The mobile data pricing conundrum

As the market continues to digest the Competition Commission’s summary findings on the data services market in South Africa, some experts believe that their methodology in coming up with the findings was not necessarily the right approach. According to Sabelo Dlamini,...

Telecom market predictions for 2020

In the face of subscribers’ growing expectations and a demanding business community that relies on robust telecoms for their own digital initiatives, communications service providers (CSPs) are continuing to transform what they do and – even more important – how they...

Cloud, AI, RPA move into call centres in 2020

As more businesses face the technical realities of digital transformation and advance towards 4IR, the customer experience is always front-of-mind – and it is little wonder the call centre has emerged as the frontline of technology-driven, fully automated service...

What to expect from ransomware in the new year

Ransomware has become big business, generating estimated annual revenues of $1 billion a year for malicious threat actors. The victims of ransomware continue to stack up as criminals develop new, more creative ways to infiltrate IT environments, seize data and hold...

HPE debuts Kubernetes-based platform

Hewlett Packard Enterprise (HPE) has announced the HPE Container Platform, an enterprise-grade Kubernetes-based container platform designed for both cloud-native applications and monolithic applications with persistent storage. With the HPE Container Platform,...

Secure payroll data in the cloud

As with the majority of business software, HR and payroll solutions are increasingly available through the cloud as a pay-as-you-use model and are today, considered as mainstream as any other business application. However, a fundamental issue for any user looking to...